Because we aim to ensure that you are completely satisfied with the software and know about all its strengths, good support is particularly important to us. Our qualified employees are available to help you in person, by telephone and using remote maintenance
 

How do I report a support case?

• Simply send an email to: support@cx9.de
• In very urgent cases with acute need for action, please call our
  hotline: +49(0) 571-97 21 8008
• If you are one of our hosting customers and are experiencing problems logging in to the terminal server or a server failure, please contact the IT support hotline number specified in our joint user agreement.

Support Checkliste

In order to be able to process your support request as effectively and purposefully as possible, you should be able to answer the following items on our checklist:

• Where exactly does the problem occur?
  C-Rent, C-Rent Fleet, C-RentWeb (CRW), online reservation module (ORM), C-Cheq, C-Share
• Describe the problem.
  Since when does the problem occur? Has it occurred before?
• Can the problem be recreated?
• Are one or more workstations affected?
• Which C-Rent version do you use?
  Details of the version can be found in the top bar of the programme.

Report support case

What else can you do?

Here are some useful tips and notes so that we can help you as quickly as possible:

• In case of a support request by phone, our employee will probably ask you about a Teamviewer-connection.
  You can start this connection in C-Rent under the menu option "Request help" -> "Start remote maintenance". Alternatively, you can download Teamviewer from this website Windows , Mac
• If you cannot connect to C-Rent or if the system does not accept any entries, this might be due to a faulty Remote Desktop Connection (RDP). In this case, have your RDP username ready. Under the tab "General" -> "Username", right-click on the RDP icon to find your username.
• The more detailed you describe the problem the more easily the cause can be found and eliminated. Provide details e.g. about specific rental agreements, invoices or customers with the problem.
• Send screenshots with the error message and its context. This makes the recreation of the problem easier. Make a screenshot by pressing PrtScn (Windows) or CMD + Shift + 3 (Mac) or by using the Snipping Tool.
• Please do not send videos or photos taken with your smartphone.